Gramp’s Refunds & Exchange Policy

We will exchange or refund your products based on the following situations:

 

1. Damaged or Wrong Product Order
 

Damaged is defined by:

  • Spillage without broken seal

  • Spray cap damaged without broken seal

  • Bottle Punctured

  • Defective spray caps (open seals)
     

Wrong Product Order is defined by:

  • Package content received is different from order form

  • Package content received is missing items from the order form

     

2. How to request for Refunds &/or Exchanges
 

  • Please send an email notification to sales@grampsasia.com within 7 days of receiving the product to request for a refund or exchange. Please include your name, contact number and email address.
     

  • State if you want a refund OR exchange of products. (please note that you cannot change the type of product that is ordered. You can choose to receive the same product for the damaged/missing one(s))
     

  • A picture of the damaged or wrong order product must be taken TOGETHER with the receipt. This is to facilitate our exchange or refund policy with the third party delivery service provider.
     

  • Failure to provide the necessary information will cause your request for refund or exchange to be delayed and/or not successful.