Gramp’s Privacy Policy

At Gramp’s, we take the privacy of our customers very seriously. We treat our customers’ personal information like how we want ours handled. We will not sell or trade customers’ information with third party organisations. If you have any comments or suggestions, we would love to hear from you at hello@grampsasia.com.

 

Collection of Personal Information

  • Your information is collected when you register on the site, place an order, or respond to a survey or communication such as e-mail.

  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card or banking information. You may, however, visit our site anonymously.

  • We collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

  • We use cookies to help us improve the online shopping experience and gather information about visitors to our websites. To learn more, please refer to the cookies section below.

     

Use of Personal Information

The personal information we collect from you may be used in the following ways:

  • To process your orders and provide you with the services and information offered through our website  

  • To facilitate the purchase and delivery of the products you ordered

  • To provide you with relevant Gramp’s product information

  • To support customer service and improve your customer experience

  • Inform you of marketing and/or promotional materials from time to time

     

How do we Protect Visitor Information?
We take data protection seriously, and we are constantly mindful of this responsibility.  To maintain the safety of your personal information, we have implemented the following:

  • We store your personal information behind secured networks, accessible only to a limited number of persons who have special access rights to such systems within Gramp's.  These member of the Gramp’s team are required to keep the information confidential.

  • When you place orders or access your personal information, we offer the use of a secure server. All sensitive information you supply is transmitted through Secure Socket Layer (SSL) technology and encrypted into our databases to be accessed only to facilitate a purchase. 

  • We do not store credit card information on our server.



Cookies
Cookies helps us enhance your shopping experience.  They are small files that our site transfers to your computer's hard drive through your web browser which aids in recognizing your browser and your past visit experience. The most common use of cookies is to help us track and process the items in your shopping cart, and assist us in understanding your preferences based on previous or current site activity. 

You can choose to turn off all cookies through your browser settings. However, when cookies are disabled, you will not have access to many features that make your site experience more efficient, and some of our services may not function properly.


Disclosure of Personal Information to Outside Parties

  • We will only share relevant information (for example, your name and address) with a third-party vendor to facilitate the delivery of your products (for example, a courier). 

  • We require all our vendors to keep shared customer information confidential and protected.


 

Updating Your Personal Information
You can update your personal information anytime by accessing your account on Gramp’s website.



Changes to the Privacy Policy
Gramp’s reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.


 

Customer’s Privacy Responsibility

We require all our registered customers to protect the access of their Gramp’s account to unauthorised third parties. We cannot assume liability for the misuse of passwords or account under such circumstances.


 

Complaints about Breaches of Privacy
If you are not satisfied with the way in which we handled your enquiry or complaint, please do not hesitate to contact us at hello@grampsasia.com.


Your Consent
By using our site, you consent to our privacy policy.